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About this site.........

Aquatics Discount strives to be the best & cheapest source of aquarium & pond goods in the UK. At time of publish, we know of NO other cheaper mail order company in the U.K. -In fact, if you see a readily available product which is EXACTLY the same as on our site, send an email to info@aquatics-discount.co.uk , with full details of where you saw it cheaper, and we will do our very best to beat it, and keep to that price on-line!

Please bear in mind that overall purchases of a group of items may be much cheaper anyway, and the fact that our site gives...

FREE delivery on orders over £50 shipped to Mainland England , Wales and Scotland. ( With the exception of some postcodes please see Shipping and Handling)

About Us Aquatics Discountare completely dedicated to your total satisfaction.We have been on line since 1998 and have built up a good reputation over the years with many regular customers.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. This is of the HIGHEST security, -heck... WE don't even see your card details! -Only the Netbanx & Midland Banks (HSBC) computers do when they process the transaction!

This site is for UK ORDERS ONLY!

We accept Visa and Mastercard/Access, Switch, Maestro, Solo & Delta.
Shipping And Handling FREE delivery on orders over £50 shipped in Mainland England, Wales & Scotland** However the following Post Codes will carry an additional surcharge of £12.00. AB31-38, AB40-56, IV1-63, KW1-17, PA20-78, PH4-50,

Orders below £50.00 carry a standard packing and delivery charge of £4.95.

Delivery of orders for Scottish Islands, Northern Ireland,and I.O.M and will be charged according to weight, PLEASE EMAIL ORDER FIRST TO GET DELIVERY COST.

Delivery Schedule We will normally despatch your order within 2 working days and orders are then sent out on overnight courier delivery ( This does not apply to Aqualast Liners ). Items weighing below 1 kilo will be sent out by First Class Post. We will email you when we despatch your order as items above 1 kilo will be delivered by DPD. Free packing and delivery on orders above £50.00.

If you are going to be out. Please arrange with a neighbour and leave a sign on the door.

Back Orders If your item is not in stock, we will back order for you.
Tax Charges All charges are fully inclusive.

Credit Card Security None of the staff, the webmaster/designer or any part of Aquatics Discount EVER EVER EVER see your card details, -only the Netbanx computer while it communicates with Midland Banks (HSBC) computer. -This is done at an unbelievable encryption level, for ultimate security.
Guarantee We guarantee your satisfaction.

Any probs AT ALL, send a queery to info@aquatics-discount.co.uk

PLEASE DO NOT SEND GENERAL FISHY QUESTIONS TO THIS ADDRESS...

Reaching Us If you need to reach us, please email in the first instance to info@aquatics-discount.co.uk

Privacy Policy Aquatics Discount do not disclose buyers information to third parties except for below.. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Your details are only used for:-

a. Taking and fulfilling customers orders.

b. Administrating and enhancing the site and service.

c. Third parties for goods delivery purposes.

Returns Policy Our Returns Policy is inline with "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

1.In the event that broken goods are recieved, notification should be emailed to info@aquatics-discount.co.uk within 24 hours of recieveing the goods ( .Our delivery firm's Insurers only cover your goods if you have signed for them and have reported breakages within 24 hours) therefore failure to check your goods quickly could result in you being resposable for the cost of returning the goods.If we are informed quickly the faulty goods can be picked up at the expence of The Carriers and be replaced with new goods at the same time. This does not affect the consumers statutary rights.

2. In the event that the consumer decides that the goods ordered are not what he or she wants, an email must be sent to info@aquatics-discount.co.uk within 3 days of receipt, that the goods are being returned in unused and "New" condition. You will then be issued with a returns number. We cannot accept returns without this number. You will also then be notified of the returns address. On receipt of the goods ( In unused and "New" condition), Aquatics Warehouse undertake to refund the purchase price less the delivery cost. It is the customers responsablity to pay for the return of the goods.

3. All goods on the Web Site are guaranteed for a minimum of one year from the date of delivery ( With the exception of perishables eg. fish food). Where this period is longer eg. for pond liners and pond pumps the guarantee is stated on the website. In the event of goods becoming faulty within the specified guarantee period, notification should be sent to info@aquatics-discount.co.uk that the consumer is returning the goods and should state the reason for their return and quoting our order number. The customer is responsable for the cost of returning the goods. Aquatics Discount undertake to repair or replace these goods ( 99.99 % of goods returned under guarantee are replace with new goods ) and redeliver them free of charge. This does not affect the consumers statutary rights.

4. WEEE Regulations. To see our policy on WEEE please go to http://www.aquatics-discount.co.uk/weee_regulations.html
Remittance Terms -Credit card on line -VERY secure

-Credit card off-line. (you will be given a form on screen to fill in & send by post when you order now)

-Invoices -PAID by postal order, then goods will be despatched immediately